Windows 10 Updates Broke my Operating System
March 18, 2016

I am writing this as a serious warning to anyone who upgrades from Windows 7, 8 or 8.1 to Windows 10. DO NOT DO IT.

Here’s the story: I saw that the upgrade was available and free, so I figured, hey, why not? I wasn’t totally happy with how 8.1 was running on my computer, so I thought this would be an improvement. When Windows 10 decided to install without giving me an option to back out of it, I knew there was no going back. That’s really what I thought, that there was NO GOING BACK. Microsoft will not straight-up tell you that Windows 10 has a “Go Back” feature within 30-something days of your upgrade. So I continued on with Windows 10. It ran pretty smoothly. I updated a lot of my drivers for sound and processor and was quite happy.

Then things got slow, really slow. I got to a point several weeks ago, where uploading my videos to Youtube would slow down my internet so significantly that I had to upload while I was sleeping, so both myself and my mother could use the internet during the day. My computer was also taking a long time to start up. I mean, I had a lot of stuff on my hard drive, and certain programs like Skype, AIM and a few others that would load on start-up, but they are small programs. They loaded up just fine when I was using 8.1, and honestly, 8.1 started up real quick before the upgrade. Before the upgrade, my computer was well beyond the minimum upgrade requirements.

I also have a very powerful antivirus – Panda Antivirus Pro 2015/2016. And when I say it is powerful, I mean it is POWERFUL. So don’t even suggest that malware was on my computer, because it wasn’t. That’s how much faith I have in my antivirus.

Last week, Windows 10 updates were downloaded. There is a way on Windows 10 to disable updates, but I have no idea how to do it, and I won’t say no to security updates. I like my computer to be secure. But I did enjoy having the option not to receive them, you know, because of the freedom to choose. This past Sunday morning, they were scheduled to install. So, they installed.

I go onto my computer, to discover that I cannot open ANY of my web browsers. Chrome, Firefox, Edge, Internet Explorer. NONE OF THEM. Most of my files won’t open either. My start menu won’t open. Basically, my computer was a useless fold-up rectangle.

The only thing that would open, strangely enough, was GIMP 2, a photo manipulation program I use. It would take a good five minutes to open (versus the 30-45 seconds it normally took).

I did what most people would do in a situation like this: A system restore. Well, it got to a certain point and it just sat there with a black screen for an hour. AN HOUR. Seeing as that wasn’t working, I shut my computer off an turned it back on. Before everyone freaks out on me and tells me you should never do that, what other option did I have?

So, I tried to get back into my computer but got an error message saying Windows couldn’t start up correctly. So I called Microsoft support (greatest oxymoron in existence). I was told that my operating system was corrupted because I did not complete the system restore, and had to do a clean installation. They actually wanted to blame the whole problem on me, even though I had explained that this started after the updates installed, and I had done a system restore to try and fix it. I got sick of arguing with this guy, so I hung up, and called back. I got a woman who could not formulate a sentence. And I don’t mean someone who speaks English as a second language, I mean someone who talks like this: “So tell me, after Windows updates and after system restore, what happen what you, did what to change.” You try and decode that. I have a language impairment, but I can formulate a sentence better than that.

So in my frustration, and after repeated attempts to get this woman to speak clearly, I started shouting for a supervisor. Her immediate response was that all supervisors were with other customers. I call bullshit on that one, because nobody can figure that out in 10 seconds or less! I hung up.

I tried two more system restores. The first one failed. So I undid the very first system restore, and that got me back into my screwed up desktop. I called Microsoft support again, and got a really nice person this time, who helped me to get to system restore through a “backdoor” method. Sadly, it didn’t work. So I reset my PC.

Finally, I had a desktop and I could go on the internet and also back up my files. During this process, all I kept thinking about was the hours upon hours of video footage I had made for my Youtube channel, and how I didn’t want to lose any of it. My videos are a part of my daily routine, and are also language therapy. This is important to me, because it helps me with my speech and it helps me with my self confidence. I was on the verge of tears at the idea of losing all of that work.

However, I could not reinstall my antivirus. Panda support wanted to charge me a fee to install it for me, and I said no to that. Something was still wrong with my computer, and I had decided that I would not leave Microsoft alone until it was fixed. People had the audacity to suggest I just buy a new computer. NO. This is NOT my fault, and Microsoft will be held accountable. PERIOD.

So I called back, and got a guy who tried to reinstall Windows 10. During the installation, he stopped it, and would not respond to the support chat. He basically abandoned me. I called back the next day and made a complaint about that. I also asked that the re-installation of Windows 10 be continued. This technician would not do it, and kept trying to get me to buy Windows 10 and do a clean installation. That will WIPE OUT all of my files, and I had no way to properly back them up. So I started shouting for a supervisor. And I wouldn’t let up until he transferred me to the supervisor.

There is a part of me that thinks that Microsoft intentionally corrupted my operating system to try to get me to buy it. Mainly because, during this process, the first thing out of these technicians’ mouths have been about buying an antivirus or Windows 10, rather than trying to fix the problem.

So when I got my hands on that supervisor, I kept explaining that I wanted to reinstall windows 10 and keep my files. He kept arguing that that wasn’t possible. And finally, I let loose, and told him that Microsoft will reinstall Windows 10 for free, and if they don’t, I will not only contact the Better Business Bureau, but also demand reimbursement for my laptop which I still could not use properly, and even file a lawsuit if necessary. Is that a bit much? Yeah. Do I care? Obviously not. He transferred me to a technician who listened to me retell the story, then transferred me again to a very sweet woman who thankfully knew what she was doing.

And by sweet, I mean sweet. Like, when we were going through the re-installation process, she would say to me, “This will take a while so you can go get a coffee or a snack and relax while you wait”.

Sadly, the re-installation didn’t work. So we agreed to try again tomorrow (It was 1:30 am at this point). The next day, I was called by support and they scheduled a level 2 technician for me to try the re-installation. Windows 10 still wouldn’t reinstall correctly. We decided the last, and best option, would be to go back to Windows 8.1, and you can imagine how happy I was to hear that. They are also doing it for free.

So yes, they are taking steps to fix the issue. And to get them to do that, it took 5 and a half days, screaming matches and me going to bed at 1 or 2 in the morning. I have a pretty nasty head cold right now, maybe because of the stress related to this, and lack of sleep it not a good thing for me while I am sick. I had to take time off of work, and could not go to my classes at my university because of being sick.

We live in an age where computers are necessary. Sure, the fun side of the internet and Youtube are not necessary, but to be able to write papers for my classes, submit papers and quizzes online for my classes and communicate with my professors, it is VERY NECESSARY.

I will never upgrade to Windows 10 again. And if, someday, I may need to replace my laptop, and Windows 8.1 is no longer available, I will not buy a computer with Windows 10. Even if all of these bugs and serious problems are fixed. Instead, I will get an Apple computer, something which I never thought I would say within my lifetime.

Note: If the installation of Windows 8.1 is successful, I will let you know. If any other issues occur, I will keep you posted.